Stress-free WordPress maintenance
Your WordPress sitein good hands.
Security, backups, updates, fixes and technical support. Relax by Yumea takes care of your site maintenance so you can focus on what matters.
- WordPress expertsfor more than 10 years
- Responsive and transparentabout what we do
- Hundreds of sitesmaintained successfully
They trust us
- Trisomie 21 France
- Oxxo Bâtiment
- Golf Rhône Alpes
- Technax
Plans
Three levels of peace of mind
Plans tailored to your needs, for a site that stays up to date, secure and fast.
Every plan includes human support, in French.
Relax Essentiel
35 € excl. VAT / month
The foundation, to sleep soundly.
- Daily off-site backups, kept for 90 days, restoration included
- Controlled, tested updates (core, plugins, theme)
- Security: hardening, malware scan, patching of vulnerabilities
- Uptime monitoring, PHP versions and SSL kept up to date
- Monthly report
- Technical resolution time billed separately (70 EUR excl. VAT/h), other work quoted
Relax Sérénité
65 € excl. VAT / month
The most complete choice for a showcase site.
Everything in Relax Essentiel, plus:
- 60 minutes of technical resolution included each month (plugin conflicts, incidents)
- Priority handling of your incidents
- Performance optimisation (cache, load time)
- Periodic database cleanup
- E-mail support
Relax Priorité
95 € excl. VAT / month
Total peace of mind, for more critical sites.
Everything in Relax Serenite, plus:
- 1h30 of technical resolution included each month
- Faster intervention time
- Staging environment for sensitive updates
- Re-intervention included in case of a new attack
- Light technical SEO monitoring (Search Console)
The included technical resolution time is used to fix a technical issue on your site (plugin conflict, incident). It is not a request desk nor a content service: we do not fill your site for you. It does not carry over from one month to the next. Beyond the included time: 70 EUR excl. VAT per hour. Any other work (development, new page, redesign) is quoted separately.
We only take on the maintenance of a healthy site, or a site we have cleaned up first. That is the condition for guaranteeing lasting peace of mind.
How it works
Simple, clear, effective
You contact us
You tell us about the situation through the form below.
We analyse
We review your site quickly and get back to you with a clear diagnosis.
You get a quote
If work is needed, we send you a detailed quote before doing anything.
You decide
You are 100% free to accept or not. Nothing is done without your agreement.
You contact us
You tell us about the situation through the form below.
We analyse
We review your site quickly and get back to you with a clear diagnosis.
You get a quote
If work is needed, we send you a detailed quote before doing anything.
You decide
You are 100% free to accept or not. Nothing is done without your agreement.
Common problems
A specific problem, right now
Each situation has its page: symptoms, causes, what you can try yourself, and when to call us.
WordPress security
Hacked site
Redirects to shady pages, spam pages, unknown content, a warning from your host or from Google. A hacked WordPress site can usually be repaired, but every hour counts to limit the damage and avoid blacklisting.
Open the pageWordPress outage
White screen (blank page)
A completely blank page, with no error message, on the site or in the admin. It is called the white screen of death. It looks alarming, but it is often repairable once the cause is found.
Open the pageWordPress error
Critical error
Since WordPress 5.2, this message replaces the white screen. Good news: WordPress usually sends you an e-mail with the exact cause. Here is how to read it and react.
Open the pageWordPress error
Database connection
This message means WordPress can no longer reach its database, where your content is stored. The site becomes unreachable, but the data is almost always intact.
Open the pageWordPress outage
Broken after an update
An update to a plugin, the theme or the WordPress core, and the site no longer works as before. It is common, almost always reversible, and a reminder of why serious updates are tested first.
Open the pageWordPress display
Broken layout
The site shows with no styles, misaligned, like a raw page. Often it is a CSS file or cache issue, not a loss of content. It is usually a quick fix.
Open the pageWordPress maintenance
Updates stuck
Updates fail, loop, or show "Another update is currently in progress". A site that no longer updates piles up vulnerabilities, so the situation needs unblocking.
Open the pageWordPress outage
Site down / 500 error
The 500 error is a generic server message: something stops it from responding, without saying what. On WordPress, the cause is almost always in a plugin, the .htaccess file or memory.
Open the pageWordPress performance
Very slow site
A slow site drives visitors away and hurts your SEO. The good news: a slow WordPress has known causes, and it can almost always be fixed without rebuilding everything.
Open the pageWordPress security
Google warning / blacklist
When Google flags your site as hacked or dangerous, your traffic collapses and so does trust. It is fixable, but you must clean the site first, then request a review from Google.
Open the pageHacked site?
Hacked site intervention
Monday to Friday, 9am to 5pm
If your site has been hacked, we help you clean and secure it. You get priority over our projects, but we cannot guarantee an intervention deadline.
Availability
Monday to Friday, 9am to 5pm.
Priority
Your request is handled in priority over our ongoing projects.
No guaranteed deadline, but you get priority handling.